Customer experience

T21 Group’s Paul Laville asks, what is the ‘new normal’ in retail, how have stores adapted so far since being…

Online reviews and influencers are having a profound effect on consumer purchasing habits, both good and bad, says…

Many people don’t understand it or how smart tech can make life easier – a golden opportunity for indies, says…

Andy Tow, MD of Retail Marketing Group, explains the importance of customising the buying experience.

Footfall in February fell by half a per cent, which the BRC described as a “major decline”.

It's the year of tech in retail, but don’t forget the customer experience, says Retail Marketing's Stuart Parker.

T21 Group CEO Paul Laville on how to maximise the value of your sale.

'Solution selling' – sell customers the right product and keep them coming back, says Gekko's Daniel Todaro.