Opinion Adjusting to “the new normal” ERT Editor Apr 7, 2021 As the industry counts down towards retail stores reopening, Retra’s Chief Executive, Howard Saycell, is confident…
Opinion Redefining the retail experience ERT Editor Oct 2, 2020 T21 Group’s Paul Laville asks, what is the ‘new normal’ in retail, how have stores adapted so far since being…
Opinion Influencing the consumer ERT Editor Feb 18, 2020 Online reviews and influencers are having a profound effect on consumer purchasing habits, both good and bad, says…
Daniel Todaro Mop up those smart sales Sean Hannam Jul 12, 2018 Many people don’t understand it or how smart tech can make life easier – a golden opportunity for indies, says…
Opinion How to give the customer exactly what they want Sean Hannam Apr 11, 2018 Andy Tow, MD of Retail Marketing Group, explains the importance of customising the buying experience.
News Retailers must create experiences to fight falling footfall Sean Hannam Mar 27, 2018 Footfall in February fell by half a per cent, which the BRC described as a “major decline”.
Opinion ‘Don’t forget the value of in-store customer experience’ Sean Hannam Mar 22, 2018 It's the year of tech in retail, but don’t forget the customer experience, says Retail Marketing's Stuart Parker.
Opinion The art of asking questions Sean Hannam Oct 31, 2017 T21 Group CEO Paul Laville on how to maximise the value of your sale.
Daniel Todaro Identify the problem Sean Hannam May 4, 2017 'Solution selling' – sell customers the right product and keep them coming back, says Gekko's Daniel Todaro.