Whirlpool UK Appliances Limited has picked up the Business Excellence Award in the Motor Transport Awards 2019.
The Business Excellence Award category honours companies that promote best working practices, offer exceptional employee development programmes and corporate social responsibility initiatives, including caring for the environment.
Parent company to KitchenAid, Whirlpool, Hotpoint and Indesit, Whirlpool UK is one of the only major domestic appliance manufacturers to operate a home-delivery service directly to consumers. The company’s logistics division, Hotpoint Home Solutions (HHS), is one of the largest movers of white goods in Britain, operating under four European standards.
Whirlpool UK’s logistics service provides national deliveries, including Northern Ireland, with a full seven-day provision. In addition, the cut-off time for next day delivery is 6.00pm. HHS also offers installation on all freestanding and built-in electrical appliances (excluding cooker hoods). In 2018, the Whirlpool Operating Excellence Programme was introduced to harmonise processes and reduce waste removing.
Karen Slack, Senior Project Manager, Whirlpool UK Appliances Limited, said: “With one of the judges describing our service as a ‘Class Act’, we are delighted to win the Business Excellence Award.
“Business Excellence can only be achieved with an extremely motivated and highly trained workforce. Our fully accredited in-house training academy supports our operational teams. This is an investment towards our people and our consumers, ensuring that the delivery process is best-in-class.”
Whirlpool UK boasts total business alignment, with customer service, commercial and logistics all working together, taking a very agile approach. During 2018, Whirlpool UK implemented its own delivery app, which was specially designed and built to create a more connected workforce. The platform is fully customisable by trade partners and customers.
The 33rd Motor Transport Awards took place at the Grosvenor House Hotel in London’s Park Lane, to celebrate excellence in the road freight transport industry.
Pictured: Carole Turner, Sales Support Manager, Karen Slack, Senior Project Manager, Claire Gamble, Head of Order Management, Lorraine Byrne, HR Manager and Stefania Di Feliciantonio, Financial Controller, Whirlpool UK Appliances Limited, collecting the Business Excellence Award