Whirlpool launches recall of unmodified tumble dryers

Whirlpool has launched a recall of tumble dryers that have not yet been modified under its long-running safety campaign. The recall aims to encourage any remaining owners of affected dryers to make contact immediately.

Consumers should call 0800 151 0905 or visit www.whirlpool.co.uk/dryerrecall to check if their dryer is affected. Whirlpool’s call centre is open seven days a week.

Under the recall, consumers have a greater choice of remedy options. These options include: a free replacement dryer; a free in-home modification; or a refund based on the age of their appliance. Consumers can also choose to upgrade their affected dryer to a superior model for a fraction of the retail price.

You can also read this story in the July/August digital issue of ERT.

The safety campaign began in 2015 and has already resolved the issue for 1.7 million people – a success rate of up to five times the UK average for a product recall. However, there may still be people who have not yet engaged with this campaign, and it is vital that they come forward.

“People’s safety is our top priority, which is why we are expanding this important campaign,” said Jeff Noel, Vice President of Whirlpool.

“We are committed to doing the right thing for our consumers and will continue to take every action possible to resolve this issue.

“The crucial message is please contact us immediately if you still own one of these tumble dryers and haven’t already had it modified or replaced by us.”

The fresh appeal and recall is part of a renewed drive to raise awareness, which includes a £1 million advertising campaign.

The safety notice relates to certain models of Hotpoint, Indesit, Creda, Swan and Proline dryers built between 2004 and 2015. Affected dryers pose a potential safety risk if not modified or replaced by the manufacturer. Anyone with an affected dryer must unplug it immediately and stop using it.

UK regulatory bodies have repeatedly approved the effectiveness of the modification. The Office for Product Safety and Standards (OPSS) concluded a comprehensive and thorough review of Whirlpool’s campaign in April, which found the modification is effective and that consumers whose tumble dryers have been modified can continue to use them safely.