Retailers ready for reopening!

After the last lockdown there were queues outside John Lewis stores. Credit: PA

Electrical retailers are planning to reopen their doors on Monday (12 April) when the next set of ‘roadmap rules’ come into effect.

John Lewis has confirmed that it will reopen its shops in England and Wales following the latest Government guidance.

The chain’s Glasgow shop will also open from 26 April and its newly refurbished Edinburgh store on 14 May (subject to Government guidance).

The retailer’s safety measures include protective screens at till points and there will be ‘Customer Service Hosts’ who are assigned to welcome customers into the store and answer any questions while managing numbers and queues in and around the store.

In-store services will also resume, including its Home Design advice, technology support and Personal Styling appointments.

In line with the guidance, John Lewis next day click and collect services are set to resume, in addition to pick-up locations in Waitrose, Co-op and Booths stores – taking the total number of collect locations to over 900.

Pippa Wicks, Partner and Executive Director at John Lewis, said: “We are delighted to be welcoming our much-missed customers into our shops once more. We’re looking forward to reuniting customers with the joy of physical shopping, along with the excitement of our stores whilst also introducing our customers to stylish new products at prices they won’t expect.”

Store Manager, Louise Culyer, and Area Manager, Darren Clements, getting ready to welcome back customers

Elsewhere, Hughes Electrical will reopen all 32 of its stores at 9.00am on 12 April.

Upon entering, customers will be required to use hand gel and wear a face mask, there will be social distance markers on the floor and display items will be regularly sanitised.

Said Chairman, Robert Hughes: “While our web, trade and rental divisions have been fully operational during lockdown, and some of our larger stores have been offering a click and collect service, it is a great boost for us to have all their doors open again – and for the staff to get back to work.

“We know just how important it is for our customers to be able to visit their local store, where they can gauge picture quality for example, or see how effective a vacuum cleaner is first-hand, while having the opportunity to ask questions face to face.

“We will continue to offer a delivery service, either to the doorstep or where necessary we will remove old equipment and install new while maintaining strict hygiene and distancing protocols.”

And in Dorset, staff at independent electrical retailer, Dacombes of Wimborne, are happy to be reopening and ready to welcome back their loyal customers.

Managing Director, Matt Renaut, told ERT the team is “so excited”: “It’s been a long third lockdown and while we have been dealing with customers over the phone or online, we can’t wait to finally open our doors again. The staff are ready and raring to go!”