Labour MP, Bill Esterson, Shadow Small Business Minister, has praised Smiths TV as an example of how shops can succeed despite the very difficult trading conditions being experienced in the economy.
Mr Esterson recently visited the Merseyside-based family business to purchase a dishwasher.
Speaking in a debate on the development of a retail strategy, he cited Smiths TV as an example of how independent retailers can thrive on local high streets, commenting: “The good use of technology, allied to equipping staff with the technical and interpersonal skills that I experienced at Smiths, offers a vision of a successful retail future.
“A successful retail strategy should put in place support for businesses to harness the power of the internet and to benefit from a combination of online and offline shopping,” added Mr Esterson. “Smiths TV in Formby shows how that can work.”
Now in its fifth generation, Smiths TV has been based in Merseyside for over 100 years with four branches in Southport, Burscough, Formby and Ainsdale with a national website presence. It sells a wide range of electrical items including TV, audio and domestic appliances.
“I am delighted that our business has been recognised as an example of how an independent retailer can still be successful in a challenging retail environment,” said Mark Wright, Company Director.
“We continue to adapt our business both in store and online but we need support from the government to keep being successful.”
Smiths TV has embarked on an overhaul of its business in the past five years, refitting all of its showrooms to display the latest technology in the best possible environment.
Its website – www.smithstv.co.uk – was also redesigned and was the winner of the Best Website Award at the 2015 ERT Awards. The retail strategy is to give Smiths TV wide local and national coverage and to provide destination stores where customers can get the best service at the best prices by matching or beating all the major electrical retailers.