John Lewis stops click & collect orders in department stores

Click and collect services within John Lewis stores have been stopped as the retailer makes changes during the current COVID-19 lockdown.

New orders will now not be able to be collected. The retail giant said it is conscious of the increased need to remove reasons for non-essential travel during the current lockdown, and to help encourage the public to stay at home.

It has also paused non-essential in-home services; installations teams will now only carry out a significantly reduced range of activities in customers’ homes. All existing bookings will be honoured where the customer still wishes to proceed, but no further bookings for non-essential services will be accepted.

Andrew Murphy, Executive Director, Operations at the John Lewis Partnership, said the country is at a critical point in the pandemic.

“We are constantly thinking about how best the Partnership and our Partners can play our part in limiting the spread and impact of the virus.

“We’ve listened carefully to the clear change in tone and emphasis of the views and information shared by the UK’s governments in recent days. While we recognise that the detail of formal guidance has not changed, we feel it is right for us – and in the best interests of our Partners and customers – to take proactive steps to further enhance our COVID-security and related operational policies.”

This follows news that Waitrose will now insist that all customers must wear a face covering (unless medically exempt or under the required age). Marshals will be positioned at supermarket entrances and will also ensure, wherever possible, only one member of each household is permitted to shop.

Mr Murphy added that JLP aims to make shops even safer for customers by insisting on the wearing of face coverings, over and above the social distancing measures already in place.