Hoover moves up the rankings in TEQ awards

Hoover Candy has won third place in the Domestic Appliance Manufacturers category of the Total Excellence & Quality (TEQ) Awards.

The awards, hosted by insurer Domestic & General (D&G), recognise manufacturers for their customer service.

Hoover moved up three places from the previous year to take third place.

The rankings were based on a D&G survey of more than 102,000 post-repair customer surveys between July 2015 and June 2016. Customers were questioned on their experience in terms of speed of service, ease of contact and support received.

Steve Macdonald, marketing director of the Hoover freestanding division, commented: “This is a really important award for the Hoover Candy group, as we place a strong emphasis on providing the best customer service possible. The TEQ Awards are the industry benchmark in this regard and it is very rewarding to be ranked as one of the best among other esteemed companies.

“Domestic & General provides a thorough insight when gaining feedback from customers about their experiences with manufacturers.

“The large sample size from D&G means we can gain valuable insights into our customer service,” he added. “Finding nine out of 10 consumers said they would buy Hoover again based on the support of our service department is very encouraging.

“We were also rated number-one for speed of service and most reliable supplier for same-day and next-day home service. We are delighted with the TEQ award, this is an important recognition of all of the hard work that the service team have put in to delivering these impressive results and is most encouraging for the year ahead, as we continue to invest in delivering the best customer service and products possible.”

• Pictured L to R – Simon Skinner, commercial manager of Hoover Candy service division, receiving award from Lawrence Harrison, D&G’s UK service director