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Paul Laville
A brave new reality
AR you ready for a brave new world? T21's Paul Laville on the future of retail technology.
The art of asking questions
T21 Group CEO Paul Laville on how to maximise the value of your sale.
Apathy is a killer – so do something
Retailers could pretend they don’t need to change, but this could mean a slow slide into oblivion, claims T21's…
If T21 was a smart-home retailer…
Retailers can easily fall into the trap of concentrating on where the threats are and miss the big opportunities,…
Show, don’t tell
T21 MD Paul Laville explains why retailers need to demonstrate accessories in action and show people why they can’t…
Something for the pain?
T21 MD Paul Laville has the solution to help take the pain out of the sales process.
Supersize your sales technique
Retailers seem unconvinced of how sales training can help them operate more efficiently, says T21's Laville.
Do people buy from people?
T21 MD Paul Laville looks at some common sales clichés: do people buy from people?
Close the sale, Alexa!
Voice control will be a key element of future smart homes, so salespeople need to hone their skills.